RETURNSIf you received the incorrect product or are not satisfied with a product and would like to return it please follow these steps. Contact Swobbit.com at 800-343-8294 or 203-453-3090 during normal business hours (9 am to 5pm EST) or submit an inquiry. You will be provided an RMA number. Write the RMA number on a copy of your invoice and repack the item(s) in the original container (if possible). If you do not have the original shipping carton, please use a suitable carton to ensure safe return of the products. DO NOT ship via expedited delivery such as UPS 2 day or overnight delivery, Fed Ex or Express Mail. Important - If your order was damaged during shipping, please save the original packaging and notify our Customer Service Department immediately during business hours or submit an inquiry. SHIPPINGYour order will be processed and shipped as soon as possible. Orders are shipped from our fulfillment center in Branford, CT via ground delivery, unless otherwise specified. You are provided with several options to expedite delivery of your order at an additional charge. We do not ship to P.O. Boxes. Please provide a home or business address for shipping.